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GCAware Contact Center
controls and tracks all trouble and action requests. GCAware Contact Center consolidates requests received via phone, e-mail or web communications. All requests are tracked in a centralized database. Once received, each request is assigned a
priority and tracked according to a predetermined amount of time. Requests are automatically escalated if not addressed in
an appropriate time frame. Reports are analyzed on a daily basis and any lapses in service are examined and
immediate corrective action is taken.
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the images below for a detailed view:
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