GCAware Quality
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GCAware™ Quality

What Our Clients Say

The Quality module allows management to measure quality standards at any given time at any given location. The random survey process takes the subjectivity out of the inspection process. This module is customized to each client environment and allows for measurement down to a minute level. Inspections and survey results are used as management tools by GCA but are also shared with our clients. GCAware Quality gives our clients an objective, real-time measurement of the level of services being delivered by GCA. 

Click the images below for a detailed view:
 

Random Inspections

Random Inspections: Can be printed or sent to PDA

Random inspections to a pocket PC device Random inspections to a pocket PC device Download random inspection forms to a Pocket PC device.  Complete and results are transferred to a central server for storage, reporting and trending.
Inspection Forms

Inspection Forms

Reports Reports can be selected in HTML, Excel, Word and PDF Formats


 

GCAware Quality Module takes the subjectivity of quality management.

GCAware